If you purchase an item online and change your mind, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason.To exercise this right, please notify us within the cancellation period by contacting us at our customer service email address. You will then generally have a further 14 days to return the goods.Returned items should be handled with reasonable care. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.Unless an item is faulty or another legal exception applies, you are responsible for the direct cost of returning goods when you change your mind, provided this was communicated to you before purchase.Once you have cancelled your order, we will issue any required refund, including the cost of standard delivery where applicable, within the time limits required by law. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever happens first.Certain exceptions to cancellation rights may apply under UK law.3. Damaged, Faulty or Incorrect ItemsWe want every Faeara order to arrive in the condition you expect.If your item arrives damaged, faulty or different from what you ordered, please contact us with your order number and a description of the issue. Photographs may help us assess the problem.We will work with you to resolve the issue in accordance with your statutory rights. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy.Your legal rights are not affected by this policy.